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Operating Standards
Mandate Engagement Policies
At Lakhera Global Services, our standards for accepting and executing mandates have been deliberately built and continuously strengthened. Every engagement LGS takes is evaluated against defined criteria before work begins.
About Our Mandate Selection Process
LGS has maintained internal standards governing what mandates we will and will not accept since the firm's founding. These standards have been formalised into a structured evaluation framework applied to every engagement before it is accepted.
Our Mandate Evaluation Framework
Every proposed engagement is assessed across five dimensions:
Jurisdiction
The regulatory, legal, and political environment of the country or region where the mandate will be executed.
Institution or Organisation
The nature, standing, and operating history of the organisation bringing the mandate.
Scope of Work
The specific activities, deliverables, and outcomes the mandate requires LGS to own and execute.
Individual Accountability
The identification of named principals and decision-makers on both sides of the engagement before work begins.
Operational Considerations
The practical requirements of execution — resources, timelines, access, and any conditions that affect how the mandate is delivered.
If a proposed mandate does not meet our standards across these dimensions, LGS will not accept the engagement.
This applies regardless of sector, geography, or commercial value.
Mandates LGS Will Not Accept
Our framework includes clear rules on work we will not take on. These include:
Mandates that require misrepresentation to any government body, regulator, or counterparty
Engagements where the intended outcome involves circumventing applicable law or regulatory process
Mandates involving parties subject to active sanctions or international trade restrictions
Any engagement where a conflict of interest cannot be resolved prior to commencement
Work that requires LGS to act outside the boundaries of its defined operating sectors
Reject
Approve
Oversight and Mandate Review
To ensure our engagement standards are consistently applied, LGS maintains an internal review process for all proposed mandates before acceptance. Engagements that present complexity, jurisdictional sensitivity, or potential conflict are reviewed at senior level before a decision is made.
Mandates that do not meet our standards are declined. This is a standing operating rule and is not subject to commercial override.
Preventing Conflicts of Interest
LGS has robust policies and procedures in place to prevent conflicts of interest. These include regular training for all staff, clear guidelines on acceptable behavior, and a whistleblower policy that allows employees to report concerns confidentially.
Protecting Confidential Information
We maintain strict confidentiality protocols to safeguard sensitive client information. Our security measures include encrypted communications, secure data storage, and limited access controls to ensure information remains protected at all times.
Professional Interface Standards
LGS maintains the highest standards of professional conduct in all client interactions. Our team follows established protocols for communication, documentation, and service delivery to ensure consistent, quality outcomes.
Professional Development and Ethics
Continuous professional development is core to our practice. All team members participate in regular ethics training, professional certification programs, and industry-specific education to maintain expertise and uphold professional standards.